Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

• $0-74.99 Subtotal = $10 Shipping
• $75-149.99 Subtotal = $25 Shipping
• $150-349.99 Subtotal = $50 Shipping
• FREE SHIPPING for orders $350+.

Express Shipping = Add $50 to your shipping rate based on subtotal.

Clean Kratom ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Clean Kratom is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Clean Kratom is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the U.S.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.